Please see our Delivery & Returns section for details of how to return or exchange our products. Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described. Advice about your legal rights is available from the Citizens' Advice Bureau or Trading Standards.
With products purchased as part of a promotional offer or discount, the refund will be amended to reflect any failure to meet the original promotional requirements as a result of returning the product.
Items should be returned to us within 15 days of delivery. All items must be returned to us in the same condition you received them, and we may have a right of action against you for compensation if you do not comply with this obligation. Items should be returned with original packaging and tags wherever possible. All items returned are at your own risk so please ensure sure you obtain a 'proof of posting' from your Post Office or dispatch agent.
Our policy lasts 15 days. If 15 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All goods returned to us are examined and refunds to which you may be entitled, will be processed as soon as possible. You will not hear from us unless there are any problems.
Refunds will be processed using the same method originally used by you to pay for your purchase. Exchanges will show on your account as a refund of the original product and a purchase of the new product - you will therefore see these as two transactions on your account.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Victor Babes Nr. 46, 331074 Hunedoara HD, Romania.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Victor Babes Nr. 46, 331074 Hunedoara HD, Romania
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.